pk998 Privacy Policy

This Privacy Policy applies to all personal data collected and processed by pk998 in connection with the pk998 platform, accessible at pk998.io, including all game pages, account management tools, payment facilities, customer support channels, and any mobile or API interfaces operated under the pk998 brand.

This Policy applies to all registered players, prospective players who browse the pk998 platform without completing registration, and any person who contacts pk998 via email, live chat, or any other communication channel. By accessing the pk998 platform or registering an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

This Privacy Policy is incorporated by reference into the pk998 Terms & Conditions. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters relating to data protection, this Privacy Policy shall prevail.

pk998 collects personal data in the following categories. In each case, the data is collected because it is necessary to deliver a specific aspect of the pk998 service or to satisfy a legal obligation.

pk998 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data except where a player voluntarily discloses health-related information in connection with a responsible gaming request (for example, requesting self-exclusion on medical grounds), in which case such data is processed solely for the purpose of fulfilling that request.

pk998 uses the personal data described in Section 2 for the following specific purposes:

• Account Registration and Management: To create and maintain your pk998 player account, verify your identity and age (21+ requirement), and enable you to access games, deposit funds, and withdraw winnings.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Financial data is shared with payment processors solely for the purpose of completing the specific transaction.
• Identity and Age Verification (KYC): To verify that you are at least 21 years of age and that the identity information provided during registration is accurate, in accordance with our responsible gaming obligations and anti-money-laundering requirements.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, money laundering, and other prohibited conduct described in the pk998 Terms & Conditions.
• Customer Support: To respond to your queries, complaints, and responsible gaming requests via live chat and email. Communication data is retained to maintain a record of the support interaction and to improve service quality.
• Responsible Gaming: To monitor gameplay patterns that may indicate problematic gambling behaviour, to implement deposit limits, session reminders, and self-exclusion measures you have requested, and to send responsible gaming communications where required.
• Promotional Communications: To send you information about pk998 bonuses, seasonal promotions (Eid, Pohela Boishakh, BPL match promotions, Victory Day offers), and platform updates, but only where you have opted in to receive such communications. You may withdraw consent at any time.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the pk998 game library, user interface, payment flows, and customer support processes. This analysis does not identify individual players.
• Legal Compliance: To fulfil obligations under applicable law, respond to lawful requests from financial intelligence authorities, and maintain records as required by anti-money-laundering regulations.

pk998 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and pk998 — specifically, to register your account, process payments, and deliver gaming services. Without this processing, pk998 cannot provide you with access to the platform.
• Legal Obligation: Processing is required to comply with applicable laws, including age verification requirements, anti-money-laundering obligations, and responses to lawful authority requests. This processing cannot be withdrawn by consent.
• Legitimate Interests: Processing is necessary for the legitimate interests of pk998, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights and freedoms. pk998 has conducted a balancing assessment for each legitimate interest processing activity.
• Consent: For marketing communications and non-essential cookies, pk998 relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

pk998 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit pk998.io. pk998 uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the pk998 platform to function. They maintain your login session, remember your account preferences, enable the cashier to process transactions, and protect the platform against cross-site request forgery. These cookies cannot be disabled without preventing core platform features from working.
• Analytics Cookies: These cookies collect anonymised data about how players use the pk998 platform — which pages are visited most frequently, how long sessions last, and where players encounter errors. This information is used solely to improve the platform experience and is not linked to individual player identities.
• Functionality Cookies: These cookies remember your preferences such as your preferred language, display settings, and game lobby filters so that you do not need to reconfigure them on each visit.
• Marketing Cookies: Where you have consented to promotional communications, pk998 may use cookies to track which promotions you have viewed or interacted with in order to avoid sending you duplicate offers and to tailor seasonal campaigns such as BPL match promotions or Eid bonus notifications.

You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing the pk998 platform but may affect certain functionality features. Strictly necessary cookies cannot be disabled via browser settings without disrupting your login session and cashier access.

pk998 does not sell, rent, or trade your personal data to third parties. Personal data is shared with external parties only in the following strictly defined circumstances:

• Payment Processors: Financial data necessary to complete a specific deposit or withdrawal transaction is shared with the relevant payment processor — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Islami Bank, City Bank, Sonali Bank, Visa, or Mastercard. Each processor receives only the data required for that transaction and is bound by a data processing agreement with pk998.
• KYC Verification Partners: Identity and age verification data (such as copies of National ID cards or passports) may be shared with a contracted KYC verification provider solely for the purpose of confirming your identity in accordance with our 21+ age verification obligation and anti-money-laundering requirements.
• Game Providers: Game session data (player ID, bet amounts, game round outcomes) is shared with licensed game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi in order to deliver their game content within the pk998 platform. Game providers do not receive your identity or contact data.
• Legal and Regulatory Authorities: pk998 will disclose personal data to financial intelligence authorities, law enforcement agencies, or other competent bodies where required to do so by applicable law, valid legal process, or in response to a lawful request. pk998 will notify the affected player of such a disclosure wherever legally permissible to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of pk998's assets, player data may be transferred to the successor entity as part of that transaction. Affected players will be notified by email prior to any such transfer and given the opportunity to request account closure.

pk998 retains personal data for the periods set out in the table below. Where a retention period is expressed as a period following account closure, the clock starts from the date on which the player account is permanently closed and all outstanding balances have been settled.

At the end of each applicable retention period, pk998 will either securely delete your personal data or irreversibly anonymise it so that it can no longer be linked to your identity. Anonymised aggregated data may be retained indefinitely for statistical analysis and platform improvement purposes.

As a player whose personal data is processed by pk998, you have the following rights. To exercise any of these rights, please contact the pk998 data support team at [email protected] with the subject line "Data Rights Request". pk998 will acknowledge your request within 2 working days and will respond substantively within 30 calendar days.

• Right of Access: You may request a copy of all personal data that pk998 holds about you, including the categories of data, the purposes for which it is processed, and the third parties with whom it has been shared.
• Right of Rectification: If any personal data held by pk998 is inaccurate or incomplete, you may request that it be corrected. Corrections to identity data may require re-submission of KYC documentation.
• Right to Erasure: You may request that pk998 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (for consent-based processing), or where you object to legitimate interest processing and pk998 has no overriding grounds. This right does not apply where retention is required by law (for example, anti-money-laundering record-keeping obligations).
• Right to Restriction: You may request that pk998 restrict processing of your personal data in certain circumstances — for example, while a rectification request is being resolved, or where you have objected to processing and pk998 is assessing whether its legitimate interests override your rights.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request a machine-readable copy of your personal data in a commonly used format (such as JSON or CSV).
• Right to Object: You may object at any time to processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, whereupon pk998 must cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

The pk998 platform is strictly intended for adults aged 21 and above. pk998 does not knowingly collect, process, or retain any personal data from individuals under the age of 21. If pk998 discovers or is notified that a player account has been registered by an individual under the age of 21, the following actions will be taken immediately:

• The account will be permanently suspended and access to the platform revoked.
• All wagers placed will be voided and any balance will be forfeited in accordance with the pk998 Terms & Conditions.
• All personal data associated with the underage account will be securely deleted, subject to any legal obligation to retain records of the incident for compliance purposes.
• The incident will be reviewed by the pk998 compliance team and, where appropriate, reported to relevant authorities.

If you are a parent or guardian and you believe that a minor in your care has registered an account with pk998, please contact [email protected] immediately. pk998 will treat such notifications with the highest priority and act within 24 hours of receiving a verified report.

pk998 implements a layered security architecture to protect your personal and financial data against unauthorised access, disclosure, alteration, or destruction. The principal security measures in place include:

• Transport Encryption: All data exchanged between your browser or mobile device and pk998 servers is encrypted using TLS 1.2 or higher. The pk998 domain enforces HTTPS with HSTS headers to prevent protocol downgrade attacks.
• Encryption at Rest: Sensitive data fields including National ID numbers, payment account identifiers, and KYC documents are encrypted at rest using AES-256 encryption before being written to the database.
• Access Controls: Access to player data within the pk998 organisation is restricted to personnel who have a legitimate operational need. Access is governed by role-based permissions, enforced by multi-factor authentication, and logged for audit purposes.
• Network Security: pk998 servers are protected by enterprise-grade firewalls, intrusion detection systems, and DDoS mitigation services. Regular penetration testing is conducted by independent security professionals.
• Incident Response: pk998 maintains a documented data breach response procedure. In the event of a confirmed data breach affecting player personal data, affected players will be notified within 72 hours of pk998 becoming aware of the breach, including information about the nature of the breach and the steps taken to contain it.
• Vendor Security: Third-party processors and game providers who handle player data on behalf of pk998 are subject to security due diligence assessments and are contractually required to maintain security standards equivalent to those applied by pk998.

While pk998 takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and for logging out of your pk998 account when using shared or public devices. If you suspect your account has been compromised, please contact [email protected] immediately.

pk998 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. The effective date at the top of this page will be updated to reflect the date on which the revised Policy takes effect.

For material changes — such as changes to the categories of data collected, the purposes for which data is used, or the third parties with whom data is shared — pk998 will provide not less than 14 days' advance notice by email to the address registered to your account, and a notice will be displayed on the pk998 platform when you next log in. Your continued use of the pk998 platform after the effective date of a material change constitutes your acceptance of the revised Privacy Policy.

If you do not accept a material change to this Privacy Policy, you may request account closure and withdrawal of your remaining balance before the effective date of the change by contacting the pk998 support team at [email protected].

For any questions, concerns, or requests relating to this Privacy Policy or the way in which pk998 processes your personal data, please contact the pk998 data support team through the following channels:

• Email: [email protected] — subject line: "Privacy Policy Enquiry" or "Data Rights Request" (plain text only — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the pk998 platform at pk998.io
• Response Time: Acknowledgement within 2 working days; substantive response within 30 calendar days
• Operating Time Zone: Bangladesh Standard Time (BST, UTC+6)

If you are not satisfied with pk998's response to a privacy complaint, you may escalate the matter to independent mediation. Details of the mediation process are available by contacting the pk998 support team. pk998 is committed to resolving all privacy complaints fairly and in accordance with the principles set out in this Policy.