Player Welfare & Safe Play

Responsible Gaming at pk998

At pk998, we believe gambling should always be a source of entertainment — never a source of stress or harm. Our responsible gaming programme gives every player in Bangladesh the tools, information, and direct support they need to stay in control at all times.

21+ Only — Strictly Enforced Self-Exclusion Available 24/7 Support Deposit Limits
Our Commitment
Playing Smart — and Staying in Control

pk998 is Bangladesh's trusted online casino and sports betting platform, and with that trust comes a genuine responsibility to protect our players. We know that for the vast majority of people who enjoy cricket betting, slots, or live casino games on pk998, gambling is a fun and recreational activity. Our entire responsible gaming framework is built to keep it that way.

Problem gambling can affect anyone — regardless of age, income, or how long someone has been playing. The warning signs are not always obvious, and they can develop gradually over time. That is why pk998 does not wait for a player to reach a crisis point before offering help. We build protective tools directly into every player account from the moment of registration, so the controls are always available, always visible, and always easy to use.

Every player who registers with pk998 must confirm they are at least 21 years of age and must successfully complete our KYC identity verification process. Players who cannot verify their age will not be able to deposit, wager, or withdraw. This is a firm policy with no exceptions. We also ask all players to review the self-assessment questions further down this page periodically — honest answers are the first step toward maintaining a healthy relationship with gambling.

If at any point you feel that gambling is no longer fun, or that it is negatively affecting your finances, relationships, work, or mental health, please use the tools described on this page immediately. Our support team is available 24 hours a day, 7 days a week at [email protected] and via live chat on pk998.io. There is no judgment — only practical, confidential help.

Gambling Is Not a Financial Solution
Gambling should never be used as a way to earn income, pay off debts, or solve financial difficulties. Every game on the pk998 platform involves an element of chance. Past wins do not predict future results. Please only wager amounts you are fully prepared to lose.
Who Can Play on pk998
  • Must be aged 21 years or older — strictly verified
  • Must reside in a jurisdiction where online gambling is not prohibited
  • Must not be registered on any gambling self-exclusion list
  • Must not be in a financially vulnerable situation
  • Must play for entertainment, not as a primary income source
If you are unsure whether you meet these criteria, please contact [email protected] before depositing. Our team will be happy to help you assess your eligibility.
Player Protection Tools
Built-In Controls — Always Available

Every pk998 account comes equipped with a full suite of responsible gaming controls. Access them at any time from your account settings — no waiting period, no forms to mail.

Deposit Limits

Set a daily, weekly, or monthly maximum deposit cap in BDT directly from your account settings. Once your chosen limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately; increasing a limit requires a 7-day cooling-off period to prevent impulsive decisions.

Session Time Limits

Choose a maximum session duration — for example, 30 minutes, 1 hour, or 2 hours per day. When your session limit is reached, pk998 will automatically log you out and show a responsible gaming reminder. You can also enable session time pop-up reminders at 30-minute intervals to stay aware of how long you have been playing.

Time-Out (Short Break)

Request a time-out of 24 hours, 48 hours, 7 days, or 30 days if you want a short break from the pk998 platform. During a time-out, your account is suspended and you will not be able to log in, deposit, or place bets. Promotional emails are also paused for the duration. Time-outs can be set up instantly from your account panel.

Self-Exclusion

If you feel you need a longer break, you can request a self-exclusion period of 3 months, 6 months, 1 year, or indefinitely. During self-exclusion, your account is permanently closed for the chosen period, all marketing is stopped, and re-registration attempts are blocked. Indefinite self-exclusion records are retained permanently at pk998.

Loss Limits

Set a maximum net loss amount per day, week, or month in BDT. Once your cumulative net losses reach the limit you have set, your account will be restricted from placing further wagers until the period resets. This tool is designed to prevent chasing losses — one of the most common triggers for problem gambling escalation.

Reality Checks & Account History

Enable reality check notifications that appear on-screen at regular intervals, showing your net win/loss position for the current session and the total time you have been playing. Your full account history — every deposit, withdrawal, and bet — is also available in the My Account section so you always have a clear, accurate picture of your activity.

Step-by-Step
How to Activate Responsible Gaming Tools

All protective tools are accessible directly from your pk998 account. No phone call or email is required for most settings — they are built into your account dashboard for instant access.

1
Log In to Your pk998 Account

Visit pk998.io and sign in with your registered username and password. Navigate to the top-right account menu and select "My Account" or "Account Settings".

2
Open the Responsible Gaming Panel

Within account settings, locate the "Responsible Gaming" tab. This section contains all available player protection tools, including deposit limits, session limits, loss limits, time-out, and self-exclusion.

3
Choose and Configure Your Limit

Select the tool you wish to activate, enter the value or duration you want to apply (for example, a daily deposit limit of ৳2,000), and confirm your selection. Most reductions take effect immediately.

4
Confirm Your Setting

A confirmation message will be sent to your registered email address. For self-exclusion requests, our support team will follow up within 24 hours to confirm the exclusion is fully active across all platforms.

5
Contact Support if You Need Immediate Help

If you are unable to access your account settings or need immediate assistance, contact the pk998 responsible gaming team via live chat or at [email protected]. Our team is available 24/7 and will act on your request the same day.

Limit Reference
Available Limits & Durations
Tool Available Options Status
Deposit Limit Daily / Weekly / Monthly — any BDT amount Live
Loss Limit Daily / Weekly / Monthly — any BDT amount Live
Session Time Limit 30 min / 1 hr / 2 hr / 4 hr per day Live
Reality Check Every 15 / 30 / 60 minutes Live
Time-Out 24 hours / 48 hours / 7 days / 30 days Live
Self-Exclusion 3 months / 6 months / 1 year / Indefinite Live
Account History Full lifetime record — all bets, deposits, withdrawals Live
Lowering any limit — deposit, loss, or session — is always immediate. Increasing or removing a limit requires a mandatory 7-day waiting period and an email confirmation, giving you time to reconsider before the change takes effect.
Self-exclusion is irreversible for its full duration. If you request an indefinite self-exclusion, your account cannot be reinstated under any circumstances. Please ensure you have withdrawn your full balance before requesting exclusion.
Know Your Limits
Self-Assessment: Are You Still Playing Responsibly?

These questions are adapted from internationally recognised responsible gambling screening frameworks. Read each question honestly. If you answer "yes" to three or more questions, we strongly encourage you to contact our support team or activate a time-out or self-exclusion today.

01

Have you ever spent more money on gambling than you originally intended to in a single session or day?

02

Have you borrowed money from family members, friends, or a bank in order to fund your gambling activity?

03

Have you ever felt the need to return to gambling the next day in order to win back money you lost previously (chasing losses)?

04

Has gambling caused arguments with your spouse, parents, children, or close friends, or led you to neglect important responsibilities at work, school, or home?

05

Do you find yourself thinking about gambling during non-gambling activities — such as at work, during meals, or while trying to sleep?

06

Have you tried to cut down on or stop gambling but found yourself unable to do so, or felt anxious, irritable, or restless when not gambling?

07

Have you hidden your gambling activity, losses, or the amount of time you spend gambling from people who are important to you?

08

Have you ever gambled with money that was intended for essential expenses such as rent, utilities, food, school fees, or medical bills?

If you answered "yes" to three or more of the above questions, this may be a sign that gambling is negatively impacting your life. Please contact the pk998 responsible gaming team immediately at [email protected] or use the live chat on pk998.io. Our team will treat your enquiry with complete confidentiality and help you activate the right protective tools for your situation.
Age Verification
21+ Policy — No Exceptions

pk998 enforces a strict minimum age of 21 years for all players. This is not simply a registration checkbox — every account undergoes mandatory KYC identity verification before deposit and withdrawal functions are activated. Players who cannot provide valid proof of age will have their accounts permanently restricted.

Accepted age verification documents include a valid Bangladesh National Identity Card (NID), a valid Bangladesh passport, or a valid Bangladesh driving licence. The document must clearly show your full legal name and date of birth, and the photograph must match the account holder.

If you are a parent or guardian and you suspect that a person under the age of 21 in your household has registered or is using a pk998 account, please contact [email protected] immediately. We will investigate and act within 24 hours. To prevent underage access at home, we recommend using parental control software on shared devices.

Underage Account Action Protocol

What happens if an underage account is detected

  • Account is immediately and permanently suspended
  • All active sessions are terminated with no advance notice
  • All wagers placed are voided and the balance is forfeited
  • All personal data is securely deleted per our Privacy Policy
  • The incident is logged and reviewed by our compliance team
  • Where required by law, the incident is reported to relevant authorities
21+ Only Verified by government-issued ID. No exceptions.
Get Help
You Are Not Alone — Support Is Here

Whether you need to talk to someone, activate a limit, or request an exclusion, the pk998 responsible gaming team is available around the clock. Reaching out is always the right call.

24/7 Live Chat

Connect instantly with a pk998 responsible gaming specialist via live chat on pk998.io. Average response time is under 2 minutes. Our team is trained in responsible gambling awareness and will help you identify the right tools for your situation without any judgment.

Email Support

Send a detailed message to [email protected] with the subject line "Responsible Gaming Request". We acknowledge all responsible gaming emails within 2 hours and provide a full response within 24 hours. Email support is available in English and all communications are treated with strict confidentiality.

Bangladesh Standard Time

pk998 support operates on Bangladesh Standard Time (BST, UTC+6). Whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in Bangladesh, our team is active and ready to help every hour of every day — including weekends and public holidays like Eid, Pohela Boishakh, Victory Day, and Independence Day.

A note on confidentiality: All responsible gaming conversations with the pk998 support team are strictly confidential. We will never share the details of your responsible gaming request with any third party, including other players, family members (unless you specifically ask us to), or employers. Your privacy is protected under the pk998 Privacy Policy.
Stay in Control
Play Responsibly — Explore pk998 Safely

Your well-being always comes first at pk998. If you are in a good place and ready to enjoy our platform, explore our games, check our FAQ, or review our full terms below.

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